WARRANTY AND MAINTENANCE AGREEMENTS
The Insource Service team is trained and experienced on the installation, set-up, maintenance and repair of the solutions we deliver to our customers. We also provide maintenance agreements on equipment not originally delivered to you by Insource. This service is available where we have technicians properly experienced and trained on the equipment.
Our solutions are delivered with a Solution Specific Warranty which typically includes installation, training, set-up, replacement parts, and labour for maintenance over a specific period of time. At the end of the warranty period, we provide a preventative maintenance program that is tailored to your specific needs. The program includes a PM plan and expert, and on-site service from our factory-trained technicians.
The maintenance programs are flexible and tailored to our customers’ unique requirements. For agreements that are established as parts only, parts and labour, or in cases where unique coverage is required, we include customer service after hours on weekdays or weekends. We work with you to customize your maintenance agreement to meet the specific needs of your business today and tomorrow.